Welcome to our e-commerce platform provided by The Pack by Campillo.
These Terms and Conditions ("Terms") govern your use of the Platform and your interactions with our services and products. By accessing or using our Platform, you agree to comply with these Terms. Please read them carefully before proceeding.
Acceptance of Terms By accessing or using our Platform, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy. If you do not agree with any part of these Terms, you may not use our Platform.
Eligibility To use our Platform, you must be at least 18 years old and have the legal capacity to enter into a binding agreement. By using our Platform, you represent and warrant that you meet these eligibility requirements.
Account Creation and Security a. In order to access certain features of our Platform, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account. b. You agree to provide accurate, current, and complete information during the registration process. You must promptly update your account information to keep it accurate, current, and complete. c. You are solely responsible for any actions taken through your account, and you agree to notify us immediately of any unauthorized use of your account or any other breach of security.
Product Listings and Pricing a. We strive to provide accurate product descriptions, images, and prices. However, we do not warrant that the information is error-free or complete. b. Prices on our Platform are displayed in US dollars (USD) and are subject to change without prior notice. c. We reserve the right to modify or discontinue any product or service at any time without liability.
Ordering and Payment a. By placing an order through our Platform, you make an offer to purchase the selected product(s) subject to these Terms. b. We reserve the right to refuse or cancel any order for any reason at our sole discretion. c. Payment for orders must be made using the available payment methods provided on our Platform. d. You agree to provide accurate and complete billing and shipping information.
Shipping and Delivery a. We will make reasonable efforts to ensure timely delivery of your order. Our delivery period is 10-15 days labor days. However, we are not responsible for delays or failures in delivery caused by factors beyond our control. b. Delivery times may vary depending on your location and the availability of the product(s). c. You are responsible for any applicable customs duties, taxes, or fees associated with the importation of the products.
Returns and Refunds a. Our return and refund policy is outlined on our Platform. Please review it carefully before making a purchase. b. We may refuse returns or refunds if the product(s) returned do not meet our return policy criteria.
Intellectual Property a. All content and materials on our Platform, including text, images, logos, trademarks, and software, are owned or licensed by us and are protected by intellectual property laws. b. You may not reproduce, distribute, modify, or create derivative works of any content or materials on our Platform without our prior written consent.
User Conduct a. You agree to use our Platform for lawful purposes and in a manner consistent with these Terms. b. You may not engage in any activity that could damage, disable, overburden, or impair our Platform or interfere with any other party's use and enjoyment of the Platform.
Limitation of Liability a. To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our Platform. b. We make no warranties or representations regarding the availability, accuracy, or reliability of any information or content provided on our Platform.
Governing Law and Jurisdiction These Terms shall be governed by and construed in accordance with the laws of Mexico. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Mexico City.
Modifications We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our Platform. Your continued use of our Platform after any modifications indicate your acceptance of the updated Terms.
Contact Us If you have any questions or concerns regarding these Terms, please contact us at [contact information].
By using our e-commerce platform, you agree to these Terms and Conditions. Thank you for choosing our Mexican fashion brand. Enjoy your shopping experience!
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Exchanges and Refunds
Thank you for shopping with The Pack by Campillo. We strive to provide you with the best shopping experience and customer service. This Exchange and Refunds Policy outlines the guidelines for returning and exchanging products purchased through our e-commerce platform. Please read this policy carefully before making a purchase.
Eligibility for Returns and Exchanges a. We accept returns and exchanges within 10 days from the date of delivery. b. To be eligible for a return or exchange, the product(s) must be unused, unworn, and in the same condition as when received, with all original tags and packaging intact.
Return Process a. If you wish to return or exchange a product, please follow these steps: i. Contact our customer service team within the designated return/exchange period, either through [email/phone number]. ii. Provide your order number, the specific product(s) you wish to return or exchange, and the reason for your request. iii. Our customer service team will guide you through the return/exchange process and provide you with a return authorization number (RMA) if applicable. iv. Carefully package the product(s) in their original packaging and include any accessories, tags, and documentation that came with the product(s). v. Ship the return/exchange package to the provided address. Please note that you are responsible for the return shipping costs unless the return is due to a product defect or error on our part.
Refunds a. Once we receive and inspect the returned product(s), we will process your refund within 10-20Â business days. b. Refunds will be issued to the original payment method used for the purchase. c. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
Exchange Process a. If you wish to exchange a product for a different size, color, or style, please follow the return process outlined above. b. Once your return is approved, you can place a new order for the desired product(s) through our e-commerce platform.
Non-Returnable and Non-Exchangeable Items a. For hygiene reasons, certain items, such as underwear, swimwear, and earrings, are non-returnable and non-exchangeable unless they are defective. b. Personalized or custom-made products may also be non-returnable and non-exchangeable unless they have a manufacturing defect.
Damaged, Defective, or Incorrect Products a. If you receive a damaged, defective, or incorrect product, please contact our customer service team immediately. b. We may request additional information or evidence, such as photographs, to assess the issue. c. We will provide you with further instructions on returning the product and may offer a replacement or a refund, including the return shipping costs.
Final Sale Items a. Items marked as "Final Sale" or "Non-Returnable" are not eligible for return or exchange, unless they are damaged, defective, or incorrect.
Cancellation of Orders a. If you wish to cancel an order, please contact our customer service team as soon as possible. b. If the order has not been shipped, we will cancel it and issue a refund. c. If the order has already been shipped, you may need to follow the return process outlined above.
Contact Us If you have any questions or need assistance with returns, exchanges, or refunds, please contact our customer service team at [contact information].
Please note that this Exchange and Refunds Policy is subject to change without prior notice. It is your responsibility to review the policy before making a purchase.
